Credit terms are extended to new customers upon approval by A|R|T Furniture's finance department in its discretion and on a case-by-case basis. A signed credit application is required. Please contact the A|R|T Furniture credit department or your sales representative to obtain and submit a credit application.
A|R|T Furniture's Customer Service Department assists customers with the safe return of products for which returns are authorized. An approved return authorization (“RA”) number issued by customer service is required for any returns. Unauthorized returns will not be accepted. Returns for merchandise ordered in error by the customer are not permitted. Authorized returns must be sent back to A|R|T Furniture within 30 days of the date A|R|T Furniture provides the RA number. This authorization will include a specific carrier, which must be used for the return. A|R|T Furniture will not be responsible for freight charges from an unauthorized carrier. Merchandise must be properly cartoned and/or packaged for returns, or credit will not be given.
Furniture's discretion not permitted; however, requests for order changes will be considered in A|R|T Furniture's discretion, provided such requests are received by A|R|T Furniture before the order is released to the warehouse for shipment.
Notify the A|R|T Furniture Customer Service Department within ten (10) days of receiving your order if shipment damage occurred in transit. Shipping and handling, delivery and similar fees (including related sales taxes) (collectively "Handling Fees") are not refundable. You are responsible for products until the Company receives them. You may be charged shipping and handling or a 25% restocking fee to return products as determined by A|R|T Furniture in its sole discretion. Report concealed damage claims within fifteen (15) days of receipt. Failure to keep the packaging may result in claim denial. If denied, full credit will not be issued. If the product has salvage value, as determined by A|R|T Furniture in its sole discretion, an RA will be issued within ten (10) working days, and the product must be returned in its original packaging within ten (10) days. Inadequate packing may affect the issuance of full credit. Full credit, less any Handling Fees, will be given for damaged products received in the described condition within ten (10) working days. A customer must submit a warranty claim within the prescribed warranty period to the dealer from which the product was purchased. Claims for shortages must be made within fifteen (15) days from receipt of shipment regardless of carrier method. Claims will not be honored if the bill of lading was signed without exception noted. THIS CLAIMS POLICY IS NOT A WARRANTY. PLEASE SEE SEPARATE WARRANTY LIMITATIONS AND EXCLUSIONS POLICY FOR FURTHER INFORMATION ON WARRANTIES.
Contact your A|R|T Furniture sales representative for details on A|R|T Furniture's freight program.
A|R|T Furniture's published prices are subject to change without notice. Advertised prices are in U.S. dollars,and exclude shipping, handling and taxes unless otherwise noted. You are responsible for paying all taxes associated with your order. Payment is due at the time stated in your invoice or when product is shipped unless otherwise stated. Amounts not paid when due bear interest at the rate of 1.5 percent per month (1.5%) or the highest rate allowed under applicable law, whichever is lower. The dealer must make claims for any invoicing discrepancies within thirty (30) days of receipt of merchandise.
A|R|T Furniture is not responsible for charges related to repairing or replacing damaged or defective merchandise unless approved in advance by A|R|T Furniture's Customer Service Department. The customer is responsible for paying all shipping costs, any loss or damage to the product during shipping, and any other taxes, fees or charges associated with transporting the product unless otherwise approved in advance by A|R|T Furniture's Customer Service Department.
Except for small claims actions, which may be brought by you or A|R|T Furniture, you agree to binding individual arbitration before the American Arbitration Association, which shall be governed by the Federal Arbitration Act. You acknowledge and agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class or representative basis. No proceedings may be combined without the consent of all parties.
A|R|T Furniture's Privacy Policy, and the additional terms and conditions of its Warranty Limitations and Exclusions are hereby incorporated by reference as if fully set forth herein. If any terms of the Privacy Policy or the Warranty Limitations and Exclusions conflict with these Standard Terms & Conditions of Sale, the specific provisions of the Privacy Policy or the Warranty Limitations and Exclusions, as applicable, shall control.
A|R|T Furniture's Privacy Policy may be accessed at:
A|R|T Furniture's Warranty Limitations and Exclusions Policy may be accessed at: